Frequent questions


When booking, you select a room type based on availability. However, a specific room number can not be guaranteed and its location always depends on the type of room booked.

Information about cancellation policies, conditions.

When booking online you are asked for a percentage of the total reservation; the rest is direct payment at the hotel upon departure.

Available according to the type of room.

Check-in must be done after 2:00 p.m., and check-out at 12:00 p.m. If you need the room and it is ready on arrival, you can check in without having to wait until 2:00 p.m. If you need to leave the room later than 12:00 h, check with our Reception Department; depending on the time you request and the occupation of the hotel we can confirm it for free or at an additional cost.

Your identification and confirmation of your reservation sent to your email.

According to availability.

We have a limited number of rooms. Check availability.

They are not allowed

If you make the reservation on our website you can add the transfer service as an extra.

You must indicate all flight information: flight number, arrival and departure time, airport of origin, number of passengers.